Cannot load FastStringService

Description

STR:
Code: Tried setting the Description field with this value.

Error:
om.opensymphony.workflow.WorkflowException: Error while executing SetFieldValueFunction: java.lang.RuntimeException: Unable to load FastStringService: root cause: Unable to load FastStringService
2019-07-17 17:21:26,489 http-nio-2996-exec-12 ERROR radhikavijji 1041x10602x1 nji30n 103.39.240.89,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 851 from workflow 11331 on issue 'OMNI-3'
at java.lang.Thread.run(Thread.java:748)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
... 25 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 26 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 8 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 4 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
... 5 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 39 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 62 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 12 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 4 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 36 filtered
at com.softwareplant.ppm.structureint.jiraserver.event.PluginIssueLinkListener.doFilter(PluginIssueLinkListener.java:86)
... 15 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
... 7 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 1 filtered
at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:161)
at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:510)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:787)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:830)
at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014)
at com.innovalog.jmwe.plugins.functions.AbstractPreserveChangesPostFunction.execute(AbstractPreserveChangesPostFunction.java:126)
at com.innovalog.jmwe.plugins.functions.SetFieldValueFunction.executeFunction(SetFieldValueFunction.java:74)
at com.innovalog.groovy.GroovyExpression.eval(GroovyExpression.java:112)
at com.innovalog.groovy.GroovyExpression.eval(GroovyExpression.java:165)
at script1563383562494403787068.run(script1563383562494403787068.groovy:10)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:127)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:115)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)
at groovy.json.JsonSlurper$parseText$0.call(Unknown Source)
at groovy.json.JsonSlurper.parseText(JsonSlurper.java:202)
at org.apache.groovy.json.internal.BaseJsonParser.parse(BaseJsonParser.java:110)
at org.apache.groovy.json.internal.FastStringUtils.toCharArray(FastStringUtils.java:67)
at org.apache.groovy.json.internal.FastStringUtils.getService(FastStringUtils.java:57)
java.lang.RuntimeException: Unable to load FastStringService
2019-07-17 17:21:26,488 http-nio-2996-exec-12 ERROR radhikavijji 1041x10602x1 nji30n 103.39.240.89,127.0.0.1 /secure/CommentAssignIssue.jspa [c.i.j.plugins.functions.SetFieldValueFunction] Error while executing SetFieldValueFunction: java.lang.RuntimeException: Unable to load FastStringService
at java.lang.Thread.run(Thread.java:748)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
... 25 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 26 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 4 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 8 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 4 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
... 5 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 39 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 62 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 12 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 4 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 36 filtered
at com.softwareplant.ppm.structureint.jiraserver.event.PluginIssueLinkListener.doFilter(PluginIssueLinkListener.java:86)
... 15 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
... 7 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 1 filtered
at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:161)
at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:510)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:787)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:830)
at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014)
at com.innovalog.jmwe.plugins.functions.AbstractPreserveChangesPostFunction.execute(AbstractPreserveChangesPostFunction.java:126)
at com.innovalog.jmwe.plugins.functions.SetFieldValueFunction.executeFunction(SetFieldValueFunction.java:74)
at com.innovalog.groovy.GroovyExpression.eval(GroovyExpression.java:112)
at com.innovalog.groovy.GroovyExpression.eval(GroovyExpression.java:165)
at script1563383562494403787068.run(script1563383562494403787068.groovy:10)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:127)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:115)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)
at groovy.json.JsonSlurper$parseText$0.call(Unknown Source)
at groovy.json.JsonSlurper.parseText(JsonSlurper.java:202)
at org.apache.groovy.json.internal.BaseJsonParser.parse(BaseJsonParser.java:110)
at org.apache.groovy.json.internal.FastStringUtils.toCharArray(FastStringUtils.java:67)
at org.apache.groovy.json.internal.FastStringUtils.getService(FastStringUtils.java:57)
java.lang.RuntimeException: Unable to load FastStringService
2019-07-17 17:21:26,486 http-nio-2996-exec-12 ERROR radhikavijji 1041x10602x1 nji30n 103.39.240.89,127.0.0.1 /secure/CommentAssignIssue.jspa [c.innovalog.groovy.GroovyExpression] [Class:SetFieldValueFunction ; Worflow:OMNI: Service Request Fulfilment with Approvals workflow for Jira Service Desk ; Transition:851 ; Issue:OMNI-3] Groovy Script threw error:
2019-07-17 17:21:15,230 http-nio-2996-exec-8 WARN radhikavijji 1041x10595x1 nji30n 103.39.240.89,127.0.0.1 /secure/CommentAssignIssue!default.jspa [c.a.j.w.action.issue.CommentAssignIssue] The i18n key in property 'jira.i18n.description' for this transition does not contain a valid i18n key.

Environment

None

Status

Assignee

Unassigned

Reporter

Radhika Vijji.

Labels

None

Internal Complexity

Unknown

Internal Value

Unknown

SEN

None

Requires documentation

None

Impact

None

Fix versions

Affects versions

Priority

Major
Configure