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This section details the troubleshooting and support option= s provided for the JIRA Misc Custom fields add-on. = If one of the custom fields that you configured doesn't seem to be giving y= ou the expected results:
If you encounter problems with a= JMCF calculated field, the first thing to do is log in as a Jira administr= ator and then navigate to the affected issue. When you are a Jira Administr= ator, any error for a JMCF calculated field on a specific issue will be dis= played directly on the Issue View screen for that issue, in place of the fi= eld value. You will also be able to see detailed error information by click= ing on the Show&nbs= p;details link. In= vestigate the error looking at the error message and the context informatio= n. Click on View field c= onfiguration to see the= configuration for the calculated custom field.
You can also look inside the&nbs= p;Jira log file for errors.= You can identify JMCF-related errors by searching for the following string= : "com.innovalog.jmcf". If there are any errors or warnings, in= vestigate them. The log file details the issue with the custom field if any= and also an URL to navigate to the respective custom field to edit the for= mula and fix it.
The next step is to search our Knowledge Base and the Atlassian Community website for existing answers to = your problem. You can also ask the community for help with your specific problem, es= pecially if you are looking for a solution for a specific use case.
Finally, if you believe you are running into a bug in the JMCF add-on, o= r if you would like to suggest a new feature, don't hesitate to raise a support request with us.