Page Comparison

Field name: Customer Request Type

Description: The Customer Request Type field represents an object describing the information about the Service Desk used to create the ticket.

• Example: Customer request type:

  Code Block
  issue.get("Customer Request Type")?.getRequestTypeKey()

  
  

• Example: Customer request type:

  Code Block
  issue.getAsString("Customer Request Type")

  
  

Field name: Organizations

Description: The Organizations field represents an array of Strings describing the Organizations the issue belongs to

• Example: Number of Organizations the issue belongs to:

  Code Block
  issue.get("Organizations")?.size()

  Names of the Organizations:

  Code Block
  issue.get("Organizations")?.join(",")

  
  

getAsString("Organizations") or getAsString("customfield_xxxxx") that returns a String

• Example: Names of Organizations:

  Code Block
  issue.getAsString("Organizations")

  
  

Field name: Satisfaction

Description: The Satisfaction field is an object describing the request feedback in Service Desk requests.

Accessing the Satisfaction field:  You can access the Satisfaction field using any of the following getters of the Issue interface:

• get("Satisfaction") or get("customfield_xxxxx") that returns a RequestFeedbackCFValue
  

  • Example: Rating on the service

    Code Block
    issue.get("Satisfaction")?.getRate()

    
    

• getAsString("Satisfaction") or getAsString("customfield_xxxxx") that returns a RequestFeedbackCFValue

  • Example: Rating on the service

    Code Block
    issue.getAsString("Satisfaction")