This article describes how to display a custom error message on the service desk request creation screen while using the Scripted Groovy validator. This is because Jira Service Desk does not display validator messages properly. (https://jira.atlassian.com/browse/JSDSERVER-5822). There are two approaches to handle this. In both the approaches, the configured error message is appended to the default error message of Jira as shown below:
Use ‘For Field’ and display message against the field
This approach is best suited when you are validating the a single field value. For example, you want to check during the request creation that the Component/s of the issue is “Database” only.
In the Scripted Groovy Validator add the Groovy script. For example:
Code Block issue.getAsString("components") == "Database"Input the Error message as The Components should be Database
Select the Component/s field under “For field”
Save the validator and publish the workflow
Now when you create the request from the portal the validation message “Please enter Component/s field” is appended to the default message.
Use Map<String,String> to display error message against fields
This approach is best suited when you want to display a different custom message for each conditionmultiple conditions. For example, while requesting an account you want to validate that an assignee is selected and belongs to a specific group. And you would want to return custom error messages based on the selections. Use Map<String,String> where each key is a field name or ID and the corresponding value is the error message to display for that field.
In the Scripted Groovy Validator add the Groovy script.
Code Block if(!issue.get("assignee")) ["assignee":"Assignee field is mandatory"] if (issue.getAsString("System") == "Billing Services" && !issue.assignee.isInGroup("billing")) ["assignee":"Assignee should belong to Billing Services group"] if (issue.getAsString("System") == "Financial Services" && !issue.assignee.isInGroup("finance")) ["assignee":"Assignee should belong to Financial Services group"]Save the validator and publish the workflow
Now when you create the request from the portal the validation message is appended to the default message.
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