This document details the troubleshooting and support options applicable to the Jira Misc Workflow Extensions add-on and is intended for Jira administrators.
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If you are encountering the problem consistently, you should try the following approaches first to reproduce the problem and investigate it:
Reviewing the displayed error flag
If an error occurs in a post-function during a transition, and the current user is an admin, a message flag will be displayed similar to this:
Click on "Show Details" to see the error details.
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Click on "View transition" to see the transition on which the post-function has been configured. This option is applicable only when the "Error handling" option is
Using error notifications
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Globally: Configure it globally by selecting one of the following options in the JMWE configuration page:
- Display errors for all users when an error occurs in a JMWE post-function
- Display errors for administrators only when an error occurs in a JMWE post-function
- Do not display errors that occur in a JMWE post-function
On the post-function: Configure it on the post-function configuration screen by selecting the Make transitions fail when an error occurs in this post-function option, save the workflow and publish it.
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In this way, you will not be allowed to trigger the transition until the displayed workflow error is resolved and will be notified immediately of errors if any.
If the "Error handling" post-function is not configured (post-function or globally) and the post-function fails with an error, JMWE warns the admins showing precise details of the error at the right-top corner of the issue view and the board view. Click on "Show details" to view the error details. Click on Dismiss to acknowledge the error.
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Using the atlassian-jira.log file
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