Problem
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Some of your post-functions do not seem to be working at all, and in the logs (accessible from the Troubleshooting and support for JIRA Misc Workflow Extensions page) you find errors such as |
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unauthorized or You do not have the permission to see the specified issue. |
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function is operating on; |
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Solution
Your project is a JIRA Service Desk project, or is using a custom Permission Scheme
You need to grant all permissions to the atlassian-addons-project-access project role in the Permission Scheme of the project.
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Steps:
- Go to the Permission Schemes administration page (type gg then Permission Schemes)
- Click on the first Permission Scheme
- Make sure that the
atlassian-addons-project-access project role is granted all permissions. If not, grant the missing permissions to that project role. - Repeat with all other Permission Schemes
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Your project is using a custom Issue Security Scheme
You need to add the atlassian-addons-project-access project role to every Security Level in the Issue Security Scheme.
| Panel |
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Steps:
Go to the Issue Security Schemes administration page (type gg then Issue Security)Click on the first Issue Security SchemeMake sure that the atlassian-addons-project-access project role belongs to each Security Level. If not, use the Add link to add the atlassian-addons-project-access project role to each security level.Repeat with all other Issue Security Schemes |
Solution
Visit the Verifying your JIRA instance after installation page for a list of possible JIRA configuration issues.
Related articles
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