Page Comparison

Approvals

• Field name: Approvals

• Description: The Approvals field is a collection of objects. Each object represents an Approval.

• Accessing the Approvals field: You can access the Approvals field using get("Approvals").getApprovals() or get("customfield_xxxxx").getApprovals() method of the Issue interface that returns a Collection<ApprovalsApproval>

  • Example: Approvals on the issue:

    Code Block
    language groovy linenumbers true
    if(issue.get("Approvals").getApprovals()) { issue.get("Approvals").getApprovals().first().getName() }

    
    

Customer Request Type

• Field name: Customer Request Type

• Description: The Customer Request Type field represents an object describing the information about the Service Desk used to create the ticket.

• Accessing the Customer request type field: You can access the Customers Request Type field using any of the following getters of the Issue interface:
• get("Customer Request Type") or get("customfield_xxxxx") that returns VpOrigin
  

  • Example: Customer request type:

    Code Block
    issue.get("Customer Request Type")?.getRequestTypeKey()

    
    

• getAsString("Customer Request Type") or getAsString("customfield_xxxxx") that returns a String representing the request type name:
  

  • Example: Customer request type:

    Code Block
    issue.getAsString("Customer Request Type")

    
    

To get the Customer Request Type name as displayed on the issue view, you can use the following snippet:

import com.atlassian.servicedesk.api.requesttype.RequestTypeService
def requestTypeService = getComponent(RequestTypeService)
def sourceIssueRequestTypeQuery = requestTypeService.newQueryBuilder().issue(issue.id).build()
def requestTypeEither = requestTypeService.getRequestTypes(currentUser, sourceIssueRequestTypeQuery)
if (requestTypeEither.isLeft()) {
        log.warn "${requestTypeEither.left().get()}"
        return false
    }
return requestTypeEither.right.results[0].name

Organizations

• Field name: Organizations

• Description: The Organizations field represents an array of Strings describing the Organizations the issue belongs to

• Accessing the Organizations field: You can access the Organizations field using any of the following getters of the Issue interface:
• get("Organizations") or get("customfield_xxxxx") that returns a Collection<Organization>
  

  • Example: Number of Organizations the issue belongs to:

    Code Block
    issue.get("Organizations")?.size()

    Names of the Organizations:

    Code Block
    issue.get("Organizations")?.join(",")

    
    

• getAsString("Organizations") or getAsString("customfield_xxxxx") that returns a String with comma separated Organization ID's:

  • Example: Names of Organizations:

    Code Block
    issue.getAsString("Organizations")

    
    

Satisfaction

• Field name: Satisfaction

• Description: The Satisfaction field is an object describing the request feedback in Service Desk requests.

• Accessing the Satisfaction field:  You can access the Satisfaction field using any of the following getters of the Issue interface:

  • get("Satisfaction") or get("customfield_xxxxx") that returns a RequestFeedbackCFValue
    

    • Example: Rating on the service

      Code Block
      issue.get("Satisfaction")?.getRate()

      
      

  • getAsString("Satisfaction") or getAsString("customfield_xxxxx") that returns a Stringrepresenting the rating of satisfaction

    • Example: Rating on the service

      Code Block
      issue.getAsString("Satisfaction")

      
      

Parent Link

• Field Name: Parent Link

• Description: The Parent link field is an object representing the Initiative of the current Epic. It returns com.atlassian.rm.jpo.env.issues.SimpleIssueAttributes.

• Accessing the Parent Link field: You can access the Parent Link field using getAsString("Parent Link") or getAsString("customfield_xxxxx") that returns a String representing the key of the Initiative the Epic belongs to.

  • Example: Fetch the issue object of the Initiative the Epic belongs to:

    Code Block
    language groovy linenumbers true
    def initiativeKey = issue.getAsString("Parent Link"); if (initiativeKey==null) return null; return com.atlassian.jira.component.ComponentAccessor.getIssueManager().getIssueObject(initiativeKey);