This document details the troubleshooting and support options applicable to the Jira Misc Custom Fields addWorkflow Extensions add-on and is intended for Jira administrators.
If you encounter problems with a JMCF calculated fieldJMWE workflow extension, the easiest way to investigate is to reproduce the problem consistently. You can also analyze the Jira log file for past errors, but that's generally much harder. Once you have identified the problem, you can get help from these resources to fix it.
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Globally: Configure it globally by selecting one of the following options in the JMWE configuration page:
- Display errors for all users when an error occurs in a JMWE post-function
- Display errors for administrators only when an error occurs in a JMWE post-function
- Do not display errors that occur in a JMWE post-function
On the post-function: Configure it on the post-function configuration screen by selecting the Make transitions fail when an error occurs in this post-function option, save the workflow and publish it.
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If you could not identify the root cause of the trouble, you can search our Knowledge Base and the Atlassian Community website for existing answers to your problem. You can also ask the community for help with your specific problem, especially if you are looking for a solution to a specific use case. Finally, if you believe you are running into a bug in the JMWE add-on, or if you would like to suggest a new feature, don't hesitate to raise a support request with us. Our support team might request you with an extract of the log file with log entries relevant to the problem. In such cases, mark your log file before and after the problem occurs as explained above and share it with the support team.
This section details the troubleshooting and support options provided for the JIRA Misc Custom fields add-on. If one of the custom fields that you configured doesn't seem to be giving you the expected results:
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