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A workflow validator that forces users to enter a comment during a transition. If the user does not enter a comment, a custom error message will be displayed.The comment should be entered on the transition screen (in the Comment section) of the transition.

To add 'Comment Required Validator' to a transition:

  1. Click Edit for the workflow that has the transition you wish to configure the validator on.

  2. In the Workflow Designer, select the transition.

  3. Click on Validators in the properties panel.

  4. Click on Add validator.

  5. Select Comment Required Validator from the list of validators.

  6. Click on Add to add the validator on the transition.

  7. Input a message in the Error Message.

  8. Click on Add to add the validator to the transition.

On the Service Management portal view of a request, the customer will not see the Error message when the validator fails. This is due to a known limitation (JSDCLOUD-5853) with Atlassian.

When you add this validator to a transition and trigger the transition, the add-on checks for a value in the Comment field of the Transition screen. If it is blank, the configured validation error message will be displayed.

Validator Scope

Check this option if you want validation to occur only in certain cases, such as if the issue is of a certain issue type, has certain field values, or more generally satisfies an arbitrary Jira expression.

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