This section details the troubleshooting and support options provided for the Jira Misc Workflow Extensions add-on and is applicable to Jira admins.
If one of the post-functions provided by the Jira Misc Workflow Extensions (JMWE) add-on does not seem to be working as you would expect,
The next step is to search our Knowledge Base and the Atlassian Community website for existing answers to your problem. You can also ask the community for help with your specific problem, especially if you are looking for a solution to a specific use case.
Finally, if you believe you are running into a bug in the JMWE add-on, or if you would like to suggest a new feature, don't hesitate to raise a support request with us.
Another special notification appears on this page when there are any errors detected in your logs that are related to Permission Schemes and/or some Issue Security Schemes.
If errors and/or warnings are detected in your logs, a message box will appear on the Troubleshooting and Support page, after a slight delay. If you click on one of the numbers, the corresponding errors or warnings will start downloading.
reset counters : Clicking on this link will reset the error and warnings counters, after which only new errors or warnings (appearing after the reset) will be taken into account. Thus, next time you visit this page, the message box will only appear if new warnings or errors are detected.
You can access the status page for the JMWE for Jira Cloud add-on here: http://status.innovalog.com/. This page helps in keeping you informed about outages and major incidents, if any, in the add-on.
You can subscribe to updates to this page to be notified via Email or SMS whenever a new incident is reported.