This section details the troubleshooting and support options provided for the JIRA Misc Workflow Extensions add-on.
If one of the post-functions provided by the JIRA Misc Workflow Extensions (JMWE) add-on does not seem to be working as you would expect, you might want to check the log for any errors or warnings. You can download the logs from the Troubleshooting and Support page provided for the JIRA Misc Workflow Extensions add-on
In this page, you can download a log of events from the last seven days at most. The download is limited to 500 events at most that match your selection.
Download logs
Follow these steps to download logs:
- Go to the Troubleshooting and Support page for the JIRA Misc Workflow Extensions add-on.
- Select a level from the
Filter logsdrop-down.
Filter logs: The Filter logs drop-down has options to limit the download to log entries matching the selected level or higher. - Select a format from the
Formatdrop-down.
Format: The Format drop-down has options to select the format in which you want to download the logs. - Click on
Download logs.
Your logs are now downloaded in the selected format with entries matching your selected level or higher.
Set temporary log level
By default, events with a level below WARN are not stored and therefore cannot be included in the logs downloaded. However, for troubleshooting purposes, it is possible to temporarily increase the amount of logging by changing the minimum level. The new level set here will remain for one hour, and will thereafter revert to the default level, i.e. the WARN level.
To set a temporary log level select the required level from the Temporary log level drop-down and click on Apply. Click on Reset to revert the log level to the default WARN level.