Problem
When you migrate from one JIRA Cloud instance to another (using a Backup/Restore), allmost Connect add-ons (including JMWE) , such as JMWE for JIRA Cloud, installed in your instance would break because of the "clientKey"will stop working. If you navigate to a JMWE screen, such as a post-function configuration screen or the Troubleshooting and Support page, you will receive an "Unauthorized" error. This is due to a known JIRA Cloud bug AC-1528.
Solution
If you wish to use continue using the old JIRA Cloud instance (such as when you have both a production and a test instance), the only solution is to reach out to Atlassian Support and ask them to fix your "clientKey". Once they fix it, you should be able to reinstall the add-on. If not, our support will
If you are replacing your old instance with the new (most likely to modify the URL), please contact us so we can clear your existing registration with us and then you will be able to reinstall the add-on.
| Note |
|---|
Reinstalling of the add-on will not modify your configured workflows. However, while the add-on is inactive, JIRA might start failing transitions which have JMWE post-functions configured, so you want to minimize the time between un-installation and re-installation of the add-on. |
Related articles
| Filter by label (Content by label) | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...