Email issue

When you add this post-function to a transition and trigger the transition, the add-on sends an Email notification to the specified recipients.

Email content

You can use Nunjucks annotations to insert issue, transition, currentUser and now variables in the the below sections and also test your template using the Nunjucks template editor and tester. In the Nunjucks tester for the HTML body, a rendered version of the result is displayed as HTML-rendered value.

Subject: Input the subject of the notification Email. For example:  

Issue {{issue.key}} - {{issue.fields.summary}} resolved

Text Body: Input the raw text version of the body of the notification email, which will be used by email clients that do not support HTML contents (see user preference settings), or if you don't provide an HTML version below.

Hi,

Issue {{issue.key}} - {{issue.fields.summary}} has been resolved.

Regards,
{{currentUser.name}}

Html Body: Input the HTML version of the body of the notification email.  If you don't provide one, it will be generated automatically from the raw text version above. 

<br>Hi,</br>
 
<br>Issue <i>{{issue.key}} - {{issue.fields.summary}}</i> has been resolved.</br>
 
<br>Regards,</br>
<br>{{currentUser.name}}</br>

Recipients

The notification Email is sent to the recipients selected in this section.

Issue members: You can notify the Reporter (only when the "Notify users of their own changes" in "User Default Settings" is set), Assignee, Watchers and Voters of the issue using this option

Specific users: You can notify specific users using this option.

Users in field(s): You can notify users in a Single/Multi-user picker field(s). If a field is not of type User picker, it must contain a String representing the username or comma separated usernames.

Users from template: You can notify users with username(s) returned from a Nunjucks template. This can be used, for example, to notify certain users based on a condition ("if" statement).

For example: 

{{ issue.fields.SingleUserPicker.name }}

{{ issue.fields.MultiUserPicker | join(',',"name") }}

{{ issue.fields.TextField }} where the Text field contains a String representing the username or comma separated username(s)

{% if issue.fields.priority.name == "Critical" %}{{issue.fields.reporter}}{% endif %} returns a Reporter as Recipient when the priority is Critical

Email addresses: You can send the email to explicit email addresses, separated by commas. This option is only available to Jira Service Desk customers.

Note that a new Service Desk Customer will be created for each email address (don't worry, they don't count towards your license).

Specific groups: You can notify members of specific groups using this option.

Project role members: You can notify members of specific Project roles using this option.

Groups from template: You can notify groups with group name(s) returned from a Nunjucks template. If a field is not of type Group picker, it must contain a String representing the group name or comma separated group names.

For example: 

{{ issue.fields.MultiGroupPicker | join(',',"name") }}

{{ issue.fields.SingleGroupPicker.name }}

{{ issue.fields.Textfield }}, where the Text field contains a String representing the group name or comma separated group names.

Run As

• Run as current user

The current user will be the sender of the notification email.

• Run as add-on user

The add-on user will be the sender of the notification email.

• Run as this user

Any user selected in this field will be the sender of the notification email.

Conditional execution

To execute this post-function based on the result of a Nunjucks template see Conditional execution.

Delayed execution

To delay the execution of this post-function see Delayed execution.