Page Comparison

This page explains how to access the value of Predefined custom fields using Nunjucks. Each field's structure is explained with examples. To understand how to write values into these fields see, Text input for fields and JSON input for fields.

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Flagged

Field name: Flagged
Description: The Flagged field is an object representing the status array of objects. Each object represents an option of the Epic.checkbox. By default, there's only one possible value: Impediment

Structure:

Expand

title	Click here to see the structure of the Epic status Flagged field

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
   	 ...
  	  ...
	    "fields":
    	{
		
        ...
		
        ...
		"customfield_xxxxx":
		[
        	{
		
            	"self":String, //URL of the Epic status
			choice
            	"value":String, //Value of the Epic status
			 choice
            	"id":String //ID of the Epicchoice
status
			},
		...
		...
	}
	]
      },
        ...
    }
    ...
}

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width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		....
		....
		"customfield_1001911300":
		{
			"self":"https://jmwe-test-2.atlassian.net/rest/api/2/customFieldOption/1000010600",
			"value":"To DoImpediment",
			"id":"1000010600"
		},
		...
	}
	...
}

Accessing the Epic status Flagged field:
- Epic status value: {{
  The value of the last option selected in the Flagged field
  Code Block
  {{ issue.fields["Flagged"] | last | field("value") }}
- Display the values of all selected options, separated by a comma:
  Code Block
  {{ issue.fields[
  'Epic Status'].value }}Epic status ID: {{ issue.fields['Epic Status'].id
  "Flagged"] | join(",","value") }}
- Test whether the issue has been flagged:
  Code Block
  {{ issue.fields["Flagged"] | find({"value":"Impediment"}) != null }}

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Sprint

Field name: Sprint
Description: The Sprint field is an array of strings.

Structure:

Expand

title	Click here to see the structure of the Sprint field

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx":
		[
			"String"
		]
		...
	}
	...
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10017":
		[
			"com.atlassian.greenhopper.service.sprint.Sprint@16e2448
			[
				id=3,
				rapidViewId=3,
				state=FUTURE,
				name=CFLIORT Sprint 3,
				goal=<null>,
				startDate=<null>,
				endDate=<null>,
				completeDate=<null>,
				sequence=3
			]"
		]
		...
	}
	...
}

Accessing the Sprint field: Because each string is an internal representation of a Sprint, accessing this field is not of much use.

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Approvals

Field name: Approvals
Description: The Approvals field is a string representation of a multi-line text describing the search options for Jira Service Desk approvals information.

Structure:

Expand

title	Click here to see the structure of the Approvals field

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx":String,
		...
	}
	...
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10002":"com.atlassian.servicedesk.plugins.approvals.internal.customfield.ApprovalsCFValue@195c4e9",
		...
	}
	...
}

Accessing the Approvals field: Accessing this field is not of much use.

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Customer Request Type

Field name: Customer Request Type
Description: The Customer request type field represents an object describing the information about the Service Desk used to create the ticket.

Structure:

Expand

title	Click here to see the structure of the Customer request type fields

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx":
		{
			"_links":
			{
				"jiraRest": String, // URL of the rest api
				"web": String, //URL of the ticket
				"self": String //URL of the request
			},
			"requestType":
			{
				"id": String, //ID of the request type
				"_links":
				{
					"self": String //URL of the request type
				},
				"name": String, //Name of the request type
				"description": String, //Description of the request type
				"helpText": String, //Help text of the request type
				"serviceDeskId": String, //Service desk ID
				"groupIds":[String], //Array of group ID's
				"icon":
				{
					"id": String, //ID of the icon
					"_links":
					{
						"iconUrls":
						{
							"48x48": String, //URL of the icon avatar
							"24x24": String, //URL of the icon avatar
							"16x16": String, //URL of the icon avatar
							"32x32": String //URL of the icon avatar
						}
					}
				}
			},
		},
		...
	},
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10023":
		{
			"_links":
			{
				"jiraRest":"https://jmwe-test-2.atlassian.net/rest/api/2/issue/30333",
				"web":"https://jmwe-test-2.atlassian.net/servicedesk/customer/portal/3/PSDF-25",
				"self":"https://jmwe-test-2.atlassian.net/rest/servicedeskapi/request/30333"
			},
			"requestType":
			{
				"id":"18",
				"_links":
				{
					"self":"https://jmwe-test-2.atlassian.net/rest/servicedeskapi/servicedesk/3/requesttype/18"
				},
				"name":"Get IT help",
				"description":"Get assistance for general IT problems and questions [example]",
				"helpText":"Get assistance for general IT problems and questions [example]",
				"serviceDeskId":"3",
				"groupIds":["7"],
				"icon":
				{
					"id":"10527",
					"_links":
					{
						"iconUrls":
						{
							"48x48":"https://jmwe-test-2.atlassian.net/secure/viewavatar?avatarType=SD_REQTYPE&size=large&avatarId=10527",
							"24x24":"https://jmwe-test-2.atlassian.net/secure/viewavatar?avatarType=SD_REQTYPE&size=small&avatarId=10527",
							"16x16":"https://jmwe-test-2.atlassian.net/secure/viewavatar?vatarType=SD_REQTYPE&size=xsmall&avatarId=10527",
							"32x32":"https://jmwe-test-2.atlassian.net/secure/viewavatar?	
							avatarType=SD_REQTYPE&size=medium&avatarId=10527"
						}
					}
				}
			},
		},
		...
	},
}

Accessing the Customer request type field:
- Name of the Customer request type: {{ issue.fields['Customer Request Type'].requestType.name }}
- Description of the Customer request type: {{ issue.fields['Customer Request Type'].requestType.description }}

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Satisfaction

Field name: Satisfaction
Description: The Satisfaction field is a string representation of a multi-line text describing the request feedback in Service Desk requests.

Structure:

Expand

title	Click here to see the structure of the Satisfaction field

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx": String,
		...
	}
	...
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10025":"com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24"
	...
	}
	...
}

Accessing the Satisfaction field: Accessing this field is not of much use.

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Versions Compared

Old Version 75

New Version 76

Key

Flagged

Sprint

Approvals

Customer Request Type

Satisfaction