Page Comparison

This page explains how to access the value of Predefined custom fields using Nunjucks. Each field's structure is explained with examples. To understand how to write values into these fields see, Text input for fields and JSON input for fields.

...

In this page:

Table of Contents

Capture for JIRA fields

Panel

borderStyle	solid

Capture for JIRA Browser

Field name: Capture for JIRA Browser
Description: The Capture for JIRA Browser field is a string representation of a multi-line text describing the browser of the page captured.

Structure:

Expand

title	Click here to see the structure of the Capture for JIRA Browser field

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx":String, //Capture for JIRA Browser. Browser of the page captured.
		...
	}
	...
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10008":"Chrome 53.0.2785.143",
		...
	}
	...
}

Accessing the Capture for JIRA Browser field:
- Capture for JIRA Browser field of the issue: {{ issue.fields['Capture for JIRA Browser'] }}

...

Panel

borderStyle	solid

Approvals

Field name: Approvals
Description: The Approvals field is a string representation of a multi-line text describing the search options for Jira Service Desk approvals information.

Structure:

Expand

title	Click here to see the structure of the Approvals field

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx":String,
		...
	}
	...
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10002":"com.atlassian.servicedesk.plugins.approvals.internal.customfield.ApprovalsCFValue@195c4e9",
		...
	}
	...
}

Accessing the Approvals field: Accessing this field is not of much use.

...

Panel

borderStyle	solid

Customer Request Type

Field name: Customer Request Type
Description: The Customer request type field represents an object describing the information about the Service Desk used to create the ticket.

Structure:

Expand

title	Click here to see the structure of the Customer request type fields

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx":
		{
			"_links":
			{
				"jiraRest": String, // URL of the rest api
				"web": String, //URL of the ticket
				"self": String //URL of the request
			},
			"requestType":
			{
				"id": String, //ID of the request type
				"_links":
				{
					"self": String //URL of the request type
				},
				"name": String, //Name of the request type
				"description": String, //Description of the request type
				"helpText": String, //Help text of the request type
				"serviceDeskId": String, //Service desk ID
				"groupIds":[String], //Array of group ID's
				"icon":
				{
					"id": String, //ID of the icon
					"_links":
					{
						"iconUrls":
						{
							"48x48": String, //URL of the icon avatar
							"24x24": String, //URL of the icon avatar
							"16x16": String, //URL of the icon avatar
							"32x32": String //URL of the icon avatar
						}
					}
				}
			},
		},
		...
	},
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10023":
		{
			"_links":
			{
				"jiraRest":"https://jmwe-test-2.atlassian.net/rest/api/2/issue/30333",
				"web":"https://jmwe-test-2.atlassian.net/servicedesk/customer/portal/3/PSDF-25",
				"self":"https://jmwe-test-2.atlassian.net/rest/servicedeskapi/request/30333"
			},
			"requestType":
			{
				"id":"18",
				"_links":
				{
					"self":"https://jmwe-test-2.atlassian.net/rest/servicedeskapi/servicedesk/3/requesttype/18"
				},
				"name":"Get IT help",
				"description":"Get assistance for general IT problems and questions [example]",
				"helpText":"Get assistance for general IT problems and questions [example]",
				"serviceDeskId":"3",
				"groupIds":["7"],
				"icon":
				{
					"id":"10527",
					"_links":
					{
						"iconUrls":
						{
							"48x48":"https://jmwe-test-2.atlassian.net/secure/viewavatar?avatarType=SD_REQTYPE&size=large&avatarId=10527",
							"24x24":"https://jmwe-test-2.atlassian.net/secure/viewavatar?avatarType=SD_REQTYPE&size=small&avatarId=10527",
							"16x16":"https://jmwe-test-2.atlassian.net/secure/viewavatar?vatarType=SD_REQTYPE&size=xsmall&avatarId=10527",
							"32x32":"https://jmwe-test-2.atlassian.net/secure/viewavatar?	
							avatarType=SD_REQTYPE&size=medium&avatarId=10527"
						}
					}
				}
			},
		},
		...
	},
}

Accessing the Customer request type field:
- Name of the Customer request type: {{ issue.fields['Customer Request Type'].requestType.name }}
- Description of the Customer request type: {{ issue.fields['Customer Request Type'].requestType.description }}

...

Panel

borderStyle	solid

Satisfaction

Field name: Satisfaction
Description: The Satisfaction field is a string representation of a multi-line text describing the request feedback in Service Desk requests.

Structure:

Expand

title	Click here to see the structure of the Satisfaction field

Section

Column

Code Block

title	Structure
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_xxxxx": String,
		...
	}
	...
}

Column

width	700px

Code Block

title	Example
linenumbers	true

"issue":
{
	...
	...
	"fields":
	{
		...
		...
		"customfield_10025":"com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24"
	...
	}
	...
}

Accessing the Satisfaction field: Accessing this field is not of much use.

...

Versions Compared

Old Version 73

New Version 74

Key

Capture for JIRA fields

Capture for JIRA Browser

Approvals

Customer Request Type

Satisfaction