This section details the troubleshooting and support options provided for the JIRA Misc Custom fields add-on. If one of the custom fields that you configured doesn't seem to be giving you the expected results:
- Head to the JIRA log file and search for any ERROR or WARNing. If there are any errors or warnings, investigate them. The log file details the issue with the custom field if any and also an URL to navigate to the respective custom field to edit the formula and fix it.
- The next step is to search our Knowledge Base and the Atlassian Community website for existing answers to your problem. You can also ask the community for help with your specific problem, especially if you are looking for a solution for a specific use case.
- Finally, if you believe you are running into a bug in the JMCF add-on, or if you would like to suggest a new feature, don't hesitate to raise a support request with us.