Pre-defined custom fields

Capture for JIRA Browser

• Field name: Capture for JIRA Browser

• Description: The Capture for JIRA Browser field is a multi-line text field describing the browser of the page captured.

• Accessing the Capture for JIRA Browser field: You can access the Capture for JIRA Browser field using any of the following getters of the Issue interface:
• get("Capture for JIRA Browser") or get("customfield_xxxxx") that returns a String

  • Example: Capture for JIRA Browser field of the issue:

    issue.get("Capture for JIRA Browser")

• getAsString("Capture for JIRA Browser") or getAsString("customfield_xxxxx") that returns a String representing the browser of the page captured:

  • Example: Capture for JIRA Browser field of the issue:

    issue.getAsString("Capture for JIRA Browser")

    


Capture for JIRA Document Mode

• Field name: Capture for JIRA Document Mode

• Description: The Capture for JIRA Document Mode field is a multi-line text field describing the document mode of the page captured.

• Accessing the Capture for JIRA Document Mode field: You can access the Capture for JIRA Document Mode field using any of the following methods of Issue interface:
  • get("Capture for JIRA Document Mode") or get("customfield_xxxxx") that returns a String
    

    • Example: Capture for JIRA Document mode field of the issue:

      issue.get("Capture for JIRA Document Mode")

  • getAsString("Capture for JIRA Document Mode") or getAsString("customfield_xxxxx") that returns a String representing the document mode of the page captured:
    

    • Example: Capture for JIRA Document mode field of the issue:

      issue.getAsString("Capture for JIRA Document Mode")

Capture for JIRA jQuery Version

• Field name: Capture for jQuery Version

• Description: The Capture for JIRA jQuery Version field is a multi-line text field describing the jQuery version of the page captured.

• Accessing the Capture for JIRA jQuery Version field: You can access the Capture for JIRA jQuery Version field using any of the following getters of the Issue interface:
  • get("Capture for JIRA jQuery Version") or get("customfield_xxxxx") that returns a String
    

    • Example: Capture for JIRA jQuery Version field of the issue:

      issue.get("Capture for JIRA jQuery Version")

  • getAsString("Capture for JIRA jQuery Version") or getAsString("customfield_xxxxx") that returns a String representing the jQuery version of the page captured:
    

    • Example: Capture for JIRA jQuery Version field of the issue:

      issue.getAsString("Capture for JIRA jQuery Version")

Capture for JIRA Operating System

• Field name: Capture for JIRA Operating System

• Description: The Capture for JIRA Operating system field is a multi-line text field describing the operating system of the page captured.

• Accessing the Capture for JIRA Operating System field: You can access the Capture for JIRA Operating System field using any of the following methods of Issue interface:
  • get("Capture for JIRA Operating System") or get("customfield_xxxxx") that returns a String
    

    • Example: Capture for JIRA Operating System field of the issue:

      issue.get("Capture for JIRA Operating System")

  • getAsString("Capture for JIRA Operating System") or getAsString("customfield_xxxxx") that returns a String representing the browser of the page captured:

    • Example: Capture for JIRA Operating System field of the issue:

      issue.getAsString("Capture for JIRA Operating System")

Capture for JIRA Screen Resolution

• Field name: Capture for JIRA Screen Resolution

• Description: The Capture for JIRA Screen Resolution field is a multi-line text field describing the screen resolution of the page capture.

• Accessing the Capture for Screen resolution field: You can access the Capture for Screen Resolution field using any of the following methods of Issue interface:
  • get("Capture for JIRA Screen Resolution") or get("customfield_xxxxx") that returns a String:
    

    • Example: Capture for JIRA Screen resolution field of the issue:

      issue.get("Capture for JIRA Screen Resolution")

  • getAsString("Capture for JIRA Screen Resolution") or getAsString("customfield_xxxxx") that returns a String representing the screen resolution of the page captured:

    • Example: Capture for JIRA Screen resolution field of the issue:

      issue.getAsString("Capture for JIRA Screen Resolution")

Capture for JIRA URL

• Field name: Capture for JIRA URL

• Description: The Capture for JIRA URL field is a string representation of a multi-line text describing the URL of the page captured.

• Accessing the Capture for JIRA URL field: You can access the Capture for JIRA URL field using any of the following getters of the Issue interface:
  • get("Capture for JIRA URL") or get("customfield_xxxxx") that returns a String

    • Example: Capture for JIRA URL field of the issue:

      issue.get("Capture for JIRA URL")

  • getAsString("Capture for JIRA URL") or getAsString("customfield_xxxxx") that returns a String representing the URL of the page captured:

    • Example: Capture for JIRA URL field of the issue:

      issue.getAsString("Capture for JIRA URL")

Capture for JIRA User Agent

• Field name: Capture for JIRA User Agent

• Description: The Capture for JIRA User agent field is a multi-line text field describing the user agent of the page captured.

• Accessing the Capture for JIRA User Agent field: You can access the Capture for JIRA User Agent field using any of the following getters of the Issue interface:
  • get("Capture for JIRA User Agent") or get("customfield_xxxxx") that returns a String
    

    • Example: Capture for JIRA User Agent field of the issue:

      issue.get("Capture for JIRA User Agent")

  • getAsString("Capture for JIRA User Agent") or getAsString("customfield_xxxxx") that returns a String representing the user agent of the page captured:

    • Example: Capture for JIRA User Agent field of the issue:

      issue.getAsString("Capture for JIRA User Agent")

Raised during

• Field name: Raised during

• Description: The Raised during field is a string representing the ID of the session the issue was raised in.

• Accessing the Raised during field: You can access the Raised during field using any of the following getters of the Issue interface:
  • get("Raised during") or get("customfield_xxxxx") that returns a String
    

    • Example: The issue is raised during:

      issue.get("Raised during")

  • getAsString("Raised during") or getAsString("customfield_xxxxx") that returns a String representing the ID of the session the issue was raised in:

    • Example: The issue is raised during:

      issue.getAsString("Raised during")

Test sessions

• Field name: Test sessions

• Description: The Test sessions field is a string representing the ID's of the sessions the issue belongs to.

• Accessing the Test Sessions field: You can access the Test Sessions field using any of the following getters of the Issue interface:
  • get("Test sessions") or get("customfield_xxxxx") that returns a String
    

    • Example: Test Sessions the issue belongs to:

      issue.get("Test sessions")

  • getAsString("Test sessions") or getAsString("customfield_xxxxx") that returns a String representing the ID's of the sessions the issue belongs to:

    • Example: Test Sessions the issue belongs to:

      issue.getAsString("Test sessions")

Testing status

• Field name: Testing status

• Description: The Testing status field is a string representing the status of the all the sessions the issue belongs to.

• Accessing the Testing status field: You can access the Testing status field using any of the following getters of the Issue interface:
  • get("Testing status") or get("customfield_xxxxx") that returns a String
    

    • Example: Testing status field of the issue:

      issue.get("Testing status")

  • getAsString("Testing status") or getAsString("customfield_xxxxx") that returns a String representing the sessions the issue belongs to:
    

    • Example: Testing status field of the issue:

      issue.getAsString("Testing status")

Epic Color

• Field name: Epic Color

• Description: The Epic Color field is a multi-line text field describing the color of the Epic.

• Accessing the Epic Color field: You can access the Epic color field using any of the following getters of the Issue interface:
  • get("Epic Color") or get("customfield_xxxxx") that returns a String
    

    • Example: Epic Color field of the issue:

      issue.get("Epic Color")

  • getAsString("Epic Color") or getAsString("customfield_xxxxx") that returns a String representing the color of the Epic:

    • Example: Epic Color field of the issue:

      issue.getAsString("Epic Color")

Epic Link

• Field name: Epic Link

• Description: The Epic link field is an object representing the Epic of the current issue.

• Accessing the Epic Link field: You can access the Epic Link using any of the following getters of the Issue interface:
  • get("Epic Link") or get("customfield_xxxxx") that returns an Issue
    

    • Example: Epic Link field of the issue:

      issue.get("Epic Link")

  • getAsString("Epic Link") or getAsString("customfield_xxxxx") that returns an String representing the key of the Epic the issue belongs to:
    

    • Example: Epic Link field of the issue:

      issue.getAsString("Epic Link")

Epic Name

• Field name: Epic Name

• Description: The Epic Name field is a multi-line text field describing the name of the Epic.

• Accessing the Epic Name field: You can access the Epic Name field using any of the following getters of the Issue interface:
  • get("Epic Name") or get("customfield_xxxxx") that returns a String
    

    • Example: Epic Name field of the issue:

      issue.get("Epic Name")

  • getAsString("Epic Name") or getAsString("customfield_xxxxx") that returns a String representing the name of the Epic:
    

    • Example: Epic Name field of the issue:

      issue.getAsString("Epic Name")

Epic Status

• Field name: Epic Status

• Description: The Epic Status field is a multi-line text field representing the status of the Epic.

• Accessing the Epic Status field: You can access the Epic status field using any of the following getters of the Issue interface:
  • get("Epic Status") or get("customfield_xxxxx") that returns a String
    

    • Example: Epic status field of the issue:

      issue.get("Epic Status")

  • getAsString("Epic Status") or getAsString("customfield_xxxxx") that returns a String representing the status of the Epic:
    

    • Example: Epic status field of the issue:

      issue.getAsString("Epic Status")

Rank

• Field name: Rank

• Description: The Rank field is a string representing the priority of the issue at a more granular level than issue priorities in Jira.

• Accessing the Rank field: You can access the Rank field using any of the following getters of the Issue interface:

  • get("Rank") or get("customfield_xxxxx") that returns a LexoRank.
    

    • Example: Rank of the parent issue

      issue.getParentObject()?.get("Rank")

  • getAsString("Rank") or getAsString("customfield_xxxxx") that returns a LexoRank representing the Rank of the issue:
    

    • Example: Rank of the parent issue

      issue.getParentObject()?.getAsString("Rank")

Sprint

• Field name: Sprint

• Description: The Sprint field is a collection of objects. Each object represents a Sprint.

• Accessing the Sprint field: You can access the Sprint field using any of the following getters of the Issue interface:

  • get("Sprint") or get("customfield_xxxxx") that returns a  Collection<Sprint>
    

    • Example: First active Sprint the issue belongs to:

      issue.get("Sprint").find(){
        it.getState() == "ACTIVE"
      }

    • Example: All the Sprint names the issue belongs to:

      def names = []
      issue.get("Sprint").each(){
        names += it.getName()
      }
      names.join(",")

  • getAsString("Sprint") or getAsString("customfield_xxxxx") that returns a String with comma separated Sprint IDs

    • Example: Sprints the issue belongs to:

      issue.getAsString("Sprint")

      
      

Story Points

• Field name: Story Points

• Description: The Story Points field is a number representing the story points.

• Accessing the Story Points field: You can access the Story points field using any of the following getters of the Issue interface:
  • get("Story Points") or get("customfield_xxxxx") that returns a Double
    

    • Example: Story points of the story:

      issue.get("Story Points")

  • • Example: Increase the story points by 10:

      if(issue.get("Story Points"))
      {
        issue.get("Story Points") + 10
      }

  • getAsString("Story Points") or getAsString("customfield_xxxxx") that returns a String representing the Story points

    • Example: Story points of the issue:

      issue.getAsString("Story Points")

      
      

Approvals

• Field name: Approvals

• Description: The Approvals field is a collection of objects. Each object represents an Approval.

• Accessing the Approvals field: You can access the Approvals field using get("Approvals").getApprovals() or get("customfield_xxxxx").getApprovals() method of the Issue interface that returns a Collection<Approvals>

  • Example: Approvals on the issue:

    if(issue.get("Approvals").getApprovals()) 
    {
      issue.get("Approvals").getApprovals().first().getName()
    }

Approvers

• Field name: Approvers

• Description: The Approvers field is an array of objects. Each object represents an ApplicationUser.

• Accessing the Approvers field: You can access the Approvers field using any of the following getters of the Issue interface:
  • get("Approvers") or get("customfield_xxxxx") that returns a Collection<ApplicationUser>:
    

    • Example: Names of all approvers who approved the issue:

      def names = []
      issue.get("Approvers").each(){
        names += it.getName()
      }
      names.join(",")

  • getAsString("Approvers") or getAsString("customfield_xxxxx") that returns a String with comma separated Approvers usernames:

    • Example: Names of all approvers who approved the issue:

      issue.getAsString("Approvers")

      


Customer Request Type

• Field name: Customer Request Type

• Description: The Customer Request Type field represents an object describing the information about the Service Desk used to create the ticket.

• Accessing the Customer request type field: You can access the Customers Request Type field using any of the following getters of the Issue interface:
• get("Customer Request Type") or get("customfield_xxxxx") that returns VpOrigin
  

  • Example: Customer request type:

    issue.get("Customer Request Type")?.getRequestTypeKey()

• getAsString("Customer Request Type") or getAsString("customfield_xxxxx") that returns a String representing the request type name:
  

  • Example: Customer request type:

    issue.getAsString("Customer Request Type")

To get the Customer Request Type name as displayed on the issue view, you can use the following snippet:

import com.atlassian.servicedesk.api.requesttype.RequestTypeService
def requestTypeService = getComponent(RequestTypeService)
def sourceIssueRequestTypeQuery = requestTypeService.newQueryBuilder().issue(issue.id).build()
def requestTypeEither = requestTypeService.getRequestTypes(currentUser, sourceIssueRequestTypeQuery)
if (requestTypeEither.isLeft()) {
        log.warn "${requestTypeEither.left().get()}"
        return false
    }
return requestTypeEither.right.results[0].name

Organizations

• Field name: Organizations

• Description: The Organizations field represents an array of Strings describing the Organizations the issue belongs to

• Accessing the Organizations field: You can access the Organizations field using any of the following getters of the Issue interface:
• get("Organizations") or get("customfield_xxxxx") that returns a Collection<Organization>
  

  • Example: Number of Organizations the issue belongs to:

    issue.get("Organizations")?.size()

    Names of the Organizations:

    issue.get("Organizations")?.join(",")

• getAsString("Organizations") or getAsString("customfield_xxxxx") that returns a String with comma separated Organization ID's:

  • Example: Names of Organizations:

    issue.getAsString("Organizations")

Request participants

• Field name: Request participants

• Description: The Request Participants is an array of objects. Each object represents an ApplicationUser.

• Accessing the Request Participants field: You can access the Request participants field using any of the following getters of the Issue interface:
  • get("Request Participants") or get("customfield_xxxxx") that returns a Collection<ApplicationUser>

    • Example: Name of the first participant:

      if(issue.get("Request participants"))
      {
        issue.get("Request participants").first().getName()
      }

    • Example: is a specific user in the participants list?

      issue.get("Request participants").find(){
        it.getName() == "JohnDoe"  
      }!=null

  • getAsString("Request Participants") or getAsString("customfield_xxxxx") that returns a String with comma separated usernames:

    • Example: Name of all the participants:

      issue.getAsString("Request participants")

      
      

Satisfaction

• Field name: Satisfaction

• Description: The Satisfaction field is an object describing the request feedback in Service Desk requests.

• Accessing the Satisfaction field:  You can access the Satisfaction field using any of the following getters of the Issue interface:

  • get("Satisfaction") or get("customfield_xxxxx") that returns a RequestFeedbackCFValue
    

    • Example: Rating on the service

      issue.get("Satisfaction")?.getRate()

  • getAsString("Satisfaction") or getAsString("customfield_xxxxx") that returns a String representing the rating of satisfaction

    • Example: Rating on the service

      issue.getAsString("Satisfaction")

Satisfaction date

• Field name: Satisfaction date

• Description: The Satisfaction date field is a Timestamp representing the date of feedback provided by the customer.

• Accessing the Satisfaction date field: You can access the Satisfaction date field using any of the following getters of the Issue interface:

  • get("Satisfaction date") or get("customfield_xxxxx")that returns a Timestamp
    

    • Example: Satisfaction date of the issue:

      issue.get("Satisfaction date")

  • getAsString("Satisfaction date") or getAsString("customfield_xxxxx") that returns a String representing the date of satisfaction:

    • Example: Satisfaction date of the issue:

      issue.getAsString("Satisfaction date")

      
      

To manipulate the date see here

Time to resolution

• Field name: Time to resolution

• Description: The Time to resolution field is an object representing a SLA value.

• Accessing the Time to resolution field: You can access the Time to resolution field using any of the following getters of the Issue interface:

  • get("Time to resolution") or get("customfield_xxxxx") that returns a SLA Value:
    

    • Example: Start time of the last completed cycle of the 'Time to resolution' SLA:

      issue.get("Time to resolution")?.getLastCompletedCycle()?.get()?.getStartTime()

  • getAsString("Time to resolution") or getAsString("customfield_xxxxx") that returns a String representing the SLA Value:

    • Example: Start time of the last completed cycle of the 'Time to resolution' SLA:

      issue.getAsString("Time to resolution")

  • getAsJsonData("Time to resolution") or getAsJsonData("customfield_xxxxx") that returns the JSON version of the field being accessed.

    • Example: To check whether the Time to resolution SLA has been breached:

      issue.getAsJsonData("Time to resolution").getData()?.getOngoingCycle()?.getBreached()

      You can access any other SLA field in a similar way as shown above.

Parent Link

• Field Name: Parent Link

• Description: The Parent link field is an object representing the Initiative of the current Epic. It returns com.atlassian.rm.jpo.env.issues.JiraIssueService$3.

• Accessing the Parent Link field: You can access the Parent Link field using getAsString("Parent Link") or getAsString("customfield_xxxxx") that returns a String representing the key of the Initiative the Epic belongs to.

  • Example: Fetch the issue object of the Initiative the Epic belongs to:

    def initiativeKey = issue.getAsString("Parent Link");
    if (initiativeKey==null)
      return null;
    return com.atlassian.jira.component.ComponentAccessor.getIssueManager().getIssueObject(initiativeKey);

Iteration

• Field name: Iteration

• Description: The Iteration field is a Tempo planner field

• Accessing the Iteration field: You can access the Iteration field using any of the following getters of the Issue interface:either the
• get("Iteration") or get("customfield_xxxxx") that returns a String:

  • Example: Iteration:

    issue.get("Iteration")

• get("Iteration") or get("customfield_xxxxx") that returns a String representing the Iteration:

  • Example: Iteration:

    issue.getAsString("Iteration")

Team

• Field name: Team

• Description: The Team field is a string representing the ID of the tempo team.

• Accessing the Team field: You can access the Team field using any of the following getters of the Issue interface:either the

  • get("Team") or get("customfield_xxxxx") that returns a String:
    

    • Example: Tempo team the issue belongs to:

      issue.get("Team")

  • getAsString("Team") or getAsString("customfield_xxxxx") that returns a String representing the ID of the Team:
    

    • Example: Tempo team the issue belongs to:

      issue.getAsString("Team")

Tempo Account

• Field name: Account

• Description: The Tempo Account field is an object representing the Tempo account the issue belongs to:

• Accessing the Account field: You can access the Tempo Account field using any of the following getters of the Issue interface:

  • get("Account") or get("customfield_xxxxx") that returns an Account:
    

    • Example: Tempo account the issue belongs to:

      issue.get("Account")

  • getAsString("Account") or getAsString("customfield_xxxxx") that returns an String representing the ID of the Account:
    

    • Example: Tempo account the issue belongs to:

      issue.getAsString("Account")