Comment issue

Are you using JMWE for Cloud and want to learn how to use this post-function? Head to our documentation here.

To add the 'Comment issue' post-function to a transition:

  1. Click Edit for the workflow that has the transition you wish to configure the post-function on.

  2. In the Workflow Designer, select the transition.

  3. Click Post Functions in the properties panel.

  4. Click Add post function.

  5. Select Comment issue (JMWE app) from the list of post-functions. You are navigated to the Comment Issue Post-function screen.

  6. Add the configuration details as specified in the Configuration details section.

  7. Click Add to add the post-function to the transition.

Note that you need to publish the workflow

Configuration details

When you add this post-function to a transition and trigger it, the app picks the value from the Comment text field and adds it as a comment on the issue. 

  • Comment type: Select one of the following:

    • Text or Groovy template: A fixed text that can include a Groovy template markup that can be used as the comment body. For example, The issue will be resolved on or before <%= issue.duedate%> by <%issue.assignee%>.

    • Groovy Expression: A Groovy expression whose return value (of type String) will be used as the comment body. For example, issue.get("description") will add the description of the issue to the issue as a comment.
      See the Expected Value tab of the Groovy help editor or refer to the documentation to know more about the expected value in the above cases.

  • Comment text: Enter text including optional Groovy expression that is used as the body of the comment.

Comment visibility

  • Restrict to Group: Select a group to restrict the visibility of the comment to a specified group. For no restriction, leave the field blank.

  • Restrict to Project Role: Select a project role to restrict the visibility of the comment to a selected project role. For no restriction, leave the field blank.

  • Restrict to Internal (Jira Service Desk only) - REQUIRES option "Send 'Issue Commented' notification": Select this option to restrict the visibility of the comment to the Service Desk Agents and Collaborators only. This requires the option Send "Issue Commented" notification to be selected.


Send "Issue Commented" notification: Select this option to notify the users when a comment is added to the issue.

Run as

Run as user: Select one of the following options to set the author of the comments added using this post-function as:

  • Current user: The user transitioning the issue.

  • Specific user: The user specified in the select-list provided. Start typing into the field to select a user from the list of auto-suggestions.

  • User in field: The user specified in a user picker field of the issue being transitioned. Select one of the user fields from the list of available options in the field provided.

  • User from script: The user returned by the Groovy script specified in Script. This script should return either the Username of the user or an ApplicationUser object.


    • "jdoe" - Username

    • issue.get("assignee") - the current issue's Assignee

Conditional execution

Only if the condition is true: Select this option to enter a Groovy expression. If this returns true, the post-function is run. For more information see Conditional execution using Groovy expression.

Error Handling

Make transition fail when an error occurs in this post-function: Select this option to make errors raised by the current post-function prevent the transition from completing and show the error in the browser.

By default, all errors (Java Exceptions) raised by this post-function, including those raised by custom Groovy scripts, will be logged in the JIRA log file but will not be reported to the user and will not prevent the transition from completing. However, when designing new workflows or troubleshooting them, it is more convenient to be notified immediately of any such error during the execution of the transition. For example on the production Jira instances, you might want to show errors only for the post-function(s) being worked on, in order to avoid disrupting other workflows.

If you want to show all the errors, either only to the admins or to all users, configure the option globally on the JMWE configuration page. For example, on development and staging Jira instances, you can activate error reporting for all JMWE post-functions, to display all the errors and it is recommended to do so, and on production Jira instances you might want to activate error reporting only to administrators so that they can be made aware of configuration errors.

When the option is selected on a post-function, it overrides the configuration on the JMWE configuration page.